LIC's e-Services is LIC's initiative to provide you with on demand service within a few clicks! You can now have many of the functionalities that were available only at a branch office, online at your fingertips.

Process for Registration on Portal

1. For registration for Online Services on Portal, keep the following ready:
   • Policy numbers on your own life on the life of your minor children
   • Instalment premiums under these policies (without service tax/GST)
   • Scanned image of PAN Card or Passport, with file size less than 100 KB
   • The scanned image should be preferably in .jpg or .jpeg format. However, images with the following formats can also be uploaded :
   • .bmp, .png, gif, .tiff
2. Visit www.licindia.in and Click on “Customer Portal”
3. If you have not registered earlier for Customer Portal, click on “New user”
4. In the next screen, you will be required to choose the user id and password of your choice and submit.
5. Login through this newly created user id and click on the option of ‘Basic Services’ - “Add Policy”
6. Enrol all your remaining policies.
7. At this stage all the Basic Services will be available under your enrolled policies.
8. Thereafter, follow the 3 step process for registration for Premier Services:
   
   Registration for Premier Services:
9. If you are already a registered user, login with your user-id and password for LIC-Portal.
10. Follow simple 3 step process-Registration, Printing and Uploading of documents.
    
    Step 1—Filling up Registration Form
11. Basic details including Date of Birth, mobile no, e-mail id provided at the time of registering as a Portal user will be automatically incorporated in the registration form.
12. Provide PAN Card or Passport details.
13. All the eligible policy numbers enrolled (policies on own life and on the lives of minor children) will be displayed at this stage.
14. For policies on the life of spouse, separate registration will be required to be done by him/her.
    
    Step 2 – Print Form
15. Click on Print/Save form and print the registration form.
16. Check the details of the registration form and sign it.
17. Create a scanned image of the signed form and any one of the KYC documents (PAN or Passport)
18. The file size of the scanned image should be maximum 100 KB.
19. The scanned image should be created in any one of the following formats: .bmp, .png, .jpg, .jpeg, .gif, .tiff
    
    Step 3 – Upload Form /Check status
20. Upload the scanned image of the registration form through the option provided.
21. Upload the scanned image of PAN Card or Passport.
22. After the documents are uploaded, click on submit the request.
23. An acknowledgement SMS and e-mail will be sent to the mobile/e-mail id provided in the registration form.
24. This request will be sent for verification to our Customer Zone.
25. After verification by our Customer Zone Official (within 3 working days from the date of registration), an acknowledgement e-mail and SMS will be sent to you. “
26. Now you are ready to avail our Premier Services.”
27. Following Services will be activated only after your request for Premier Services is validated by the Czee Official:

a. View Policy and Proposal images
b. View Claim history
c. Service Request Registration for:

i. Online Loan
ii. Online Change of Address
iii. PAN Registration
iv. Online Switching under ULIP Plans
v. Online Change of Mode
 

 

• Online payment facilities
  • Facility provided to pay renewal premium due, loan-interest due and repayment of loan through:
    Net Banking
    Debit Card
    UPI
    Credit Card (Only for Premium Payment)
  • Renewal premium can be paid for all in force policies, excluding policies under Salary Saving Scheme policies registered for premium payment through NACH. Payment of premium is allowed from1 month prior to the due date till the policy is in force.
  • Loan interest cannot be paid under VPBY and PMVVY plan policies.
  • All RBI approved Credit (Only for Premium Payment) and Debit cards.
• Policy schedule
  First page of policy bond which constitutes policy schedule, will be displayed.


• Policy status
  Basic details of policy will be displayed such as Plan-Term, Sum Assured, Date of Commencement, First unpaid premium etc.


• Bonus status
  Total bonus accumulated under the policy will be displayed. This bonus is payable only at the time of final payment under the policy.


• Loan status
  Present loan position will be displayed such as total loan outstanding under the policy, due up to which loan interest paid etc.


• Claims status
  This option will display date of Survival Benefit (if any) or Maturity Benefit due under the policy during the policy term.


• Revival Quotation
  Revival quotation will be provided in case of lapsed policies.


• Premium due calendar
  Details of premiums due during the year (month wise) will be displayed.


• Premium paid certificate :
  • Individual policy –It provides history of premiums paid under a single policy during the financial year. (available for 3 fin. years including the current fin. year.)
  • Consolidated --It provides history of premiums paid under all the registered own life policies of the user, (excluding spouse and children policies) during the financial year. (available for 3 fin. years including the current fin. year.)
• Claim history
  This option will provide details of any claim paid under the policy with NEFT/cheque details, date of payment and amount of payment.


• Policy Bond/Proposal form image
  Scanned image of policy bond as well as proposal form will be displayed for enrolled policies.


• Grievance registration
  Facility to register a complaint/grievance with the insurer
  • I) Grievance Redressal Officers:
  
  
  • Grievance Redressal Officers have been designated at all levels of the Organisation :
    At the Branch level: The Sr/Branch manager  Click here for the list ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​(Content is in English)(722 KB) 
    At the Divisional level: Manager, CRM Click here for the list   ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​(Content is in English)(391 KB)
    At the Zonal level: The Regional Manager CRM  Click here for the list   ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​(Content is in English)(232 KB)
    At the Central level: The Executive Director CRM Click here for the list ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​(Content is in English)(13 KB) For P&GS policies:

     

  • Process of various services and online forms:
    Claims Under Regular Life Insurance Policies Death Claims:
    The person legally entitled to receive the policy monies should give intimation of death of the policyholder to the servicing Branch. The requirement for the claim are as given below:
    • Claim Form 'A' in Form No.3783. If policy has run for 3 years or more from date or risk, claim form no.3783A may be used
    • Certified extract from death register.
    • The original policy document with Deed/s of assignment/s, if any. (Additional requirement may be required under a policy according to the status of the policy. Please contact our servicing Branch for details).
  • Click here for Claim Form 'A' in Form No.3783.​(Content is in English)(8.49 KB)
  
  
  • Click here for Claim From no.3783(A)​(Content is in English)(7.99 KB)
  
  
  • Maturity Claims:
    • It is our endeavour to settle your maturity claim on or before the due date. The servicing Branch usually sends maturity claim intimations two months in advance.
    • Please submit your Discharged Receipt in Form No.3825 with original policy document atleast one month before the due date so that the payment is received before the due date of maturity claim.
    • If you have not received any intimation for your claim due in the next two months, please contact the servicing Branch immediately.
  • Click here to download Form No. 3825​(Content is in English)(313 KB)
  
  
  • Survival Benefit Claims forms:
    Click here to download Form No.5180​(Content is in English)(36.9 KB)
  
  
  • Mandate Form For Payment Of LICI Premium By NACH
    Click here to download Mandate form for LIC premium by NACH ​(Content is in English)(58.9 KB)
  
  
  • Revival Forms
    Revival of Lapsed Policy- Form no. 680
    Click here to download​(Content is in English)(144 KB)
  
  
  • Revival of Lapsed policy - Form no. 700
    Click here to download​(Content is in English)(157 KB)
  
  
  • Revival of lapsed Policy- Form no. 720
    Click here to download​(Content is in English)(149 KB)
  
  
  • Application Form For Annuity Card For annuitants of Mumbai P GS UNIT
    Click here to download (Page 1)​(Content is in English)(57.5 KB)
    Click here to download (Page 2)​(Content is in English)(82.2 KB)
  • Claim forms are in PDF format. Adobe® Acrobat® Reader® is a free software that lets you view and print Adobe Portable Document Format(PDF) files.
    Click here to download Adobe® Acrobat® Reader®
  
  
  • IPP-NEFT MANDATE FORM
    Click here to download​(Content is in English)(30.1 KB)
  
  
  • Certificate of Existence
    Click here to download​(Content is in English)(28.9 KB)
  
  
  • IPP-Letter of Indemnity
    Click here to download​(Content is in English)(28.5 KB)
  
  
  • Neft Mandate Form
    Click here to download​(Content is in English)(62.9 KB)
  
  
  • Health Insurance Forms
    Click here to download
  
  
  • Aadhar Seeding Form
    Click here to download
  
  
  • Existence Certificate format
    Click here to download
  
  
  • Locators
    • LIC Branch locator
    
    
    • Agent Locator
    • Doctor Locator
    • Premium payment centers (Other than LIC Branch Offices)
    • Premium points
    • Life Plus centers
    • APOnline
    • MPOnline
    • Axis Bank Branches
    • Corporation Bank Branches
    • CUB Branches
    • CSC Centers
    • Frequently Asked Questions:
    
    
    • LIC’s e-Services:
    • Do I have to pay any charges for e-Services?
      We are delighted to offer these facilities free of charge to our valuable customers.
    
    
    • Who can avail LIC’s e-Services?
      All our valuable customers who have a policy on his/her life or on the life of his/her minor children. Registration on LIC Portal is mandatory for availing LIC’s e-Services.
    
    
    • How do I register for e-services?
      • a. If already registered on LIC Portal:
        • Click on e-Services, login with your user-id and password.
        
        
        • Register your policies for availing the e-services by filling up the form provided.
        
        
        • Print the form, sign it and upload the scanned image of the form.
        
        
        • Upload the scanned image of PAN Card or Aadhaar Card or Passport.
        
        
        • The file size of the scanned image should be less than 100 KB and the image should be in any of the following formats:
          .bmp, .png, .jpg, .jpeg, .gif, .tiff
        
        
        • After verification by our offices, an acknowledgement e-mail and SMS will be sent to you. “Now you are ready to avail our e-services.”
      • b. If not registered on LIC Portal:
        • Visitwww.licindia.in, click on the tab “new User”, select your own user-id and password and provide all the necessary information. Now you are a registered Portal user.
        
        
        • For availing e-Services, click on the tab “e-Services”, login with the user-id created and register your policies for availing the e-services by filling up the form provided.
        
        
        • Print the form, sign it and upload the scanned image of the form.
        
        
        • Upload the scanned image of PAN Card or Aadhaar Card or Passport
        
        
        • After verification by our offices, an acknowledgement e-mail and SMS will be sent to you. Now you are ready to avail our e-services.
    • Can I add policies on the lives of my family members?
      You can register policies on the life of your minor children in addition to policies on your own life. As soon as the children become major, separate user-id needs to be created for them to avail e-services for the policies on their lives.
    
    
    • How do I add my new policy number for e-Services?
      Login through your user-id and add the new policies through “Enroll policies” option provided on the Home Page of LIC’s e-Services.
    
    
    • In case of any problems encountered during registration for e-Services, whom to contact for assistance?
      Any of our 73 Customer Zones can be contacted between 8 am to 8 pm on weekdays (working days only). List of phone numbers and email ids is available on our websitewww.licindia.in